First things first: we want you to love your shoes. Like, really love them. We also know that our customer service - both in store and online - is second to none. We'll always try to make sure your shoes fit just right, but sometimes - despite our many fitting options - some shoes and some feet just aren't a good match, or maybe you've changed your mind. No matter the reason, we'll offer an exchange, store credit, or refund for any items purchased at full price that are returned in as-new condition within 30 days of purchase. We'll also happily exchange or offer a store credit (for the amount paid) for sale items or items purchased at a discount that are returned in as-new condition within 30 days of purchase. If it's after 30 days we'd still like to help if we can, so please call or email us for a chat. The process for exchanges and returns is a little different depending on whether you bought your shoes in store or online:
ONLINE - WITHIN AUSTRALIA
We're so sure you'll adore our shoes that if it's not love at first try, we'll send you a second (or even third!) pair - at no cost to you - so you can compare sizes or styles and try the different fitting options our fitting packs allow. We only ask you to wear your shoes around the house first, as we can only accept returns on shoes in as-new condition. If you're still not walking on sunshine, we'll happily pay the return shipping on any or all pairs, just call or email us for a return shipping label. Once we receive your shoes we'll process a refund, or if you purchased the shoes at a discounted or sale price we will process a store credit (as per above terms). We'll email this out to you - store credit can be used in our stores or online, and doesn't expire! Please note it can take up to 24-48 hours to process your return upon receipt of it at our warehouse. PLEASE NOTE, we accept online returns/exchanges in-store. Check out our store locations, and come visit us - we'd love to meet you!
We pride ourselves on the quality of our shoes, so if for whatever reason you’re not happy with their wear, please consider the following: Within three months of purchase, we’ll repair a MINOR FAULT at no cost to you! A minor fault is a problem that is easily fixed, such as a rubber outer sole lifting slightly or a broken lace. Within three months of purchase, we’ll either replace or offer a refund on a MAJOR FAULT, depending on your preference. A major fault is a problem that would have prevented you from purchasing if you’d previously known about it, such as: The shoes are unsafe. The shoes are significantly different from the sample or description. The shoes don’t offer what we said they would, what you asked for, or can’t be easily repaired. As our customer, you’re our top priority! We’ll never leave you with shoes you don’t love. If you have any questions regarding fit, leather care, or anything footwear, just call (03) 9585 8144 or email firstname.lastname@example.org.
Our returns policy does not affect your rights under the Australian Consumer Law and you have consumer guarantees that cannot be limited by us. If your shoes are not of acceptable quality, not fit for their purpose or different from the description or sample (keeping in mind that leather is a natural product, and variances are entirely normal), then you may be eligible for a refund, exchange or any discount of the shoes, should you choose to keep them. If your shoes are damaged through misuse, accident or abnormal use, the Australian Consumer Law may not apply, and Bared Footwear may not provide a refund, exchange or repair. An original proof of purchase is required before providing a remedy under the Australian Consumer Law. Shoes marked as a seconds or sample cannot be returned as the fault that was identified at the time of purchase. If the seconds or sample product exhibits a fault (not related to the fault identified at the time of purchase), is not fit for purpose or is incorrectly described, it may be returned in accordance with the above consumer guarantees. Our customer service team are unable to review any worn or used shoes via email or phone. All shoes must be physically returned (mail or in-store) to be processed, or images emailed to email@example.com as a preliminary measure. Please contact us to arrange this.
ONLINE, IN-STORE AND WAREHOUSE SALES AND PROMOTIONS
As stated above, we are unable to refund sale items or items purchased at a discount, however, we do accept exchanges and issue credit notes within a 30-day period. If you’re unhappy with fit, or seek an alternative size on a sale item, please email us at firstname.lastname@example.org, and we’ll do our best to find a shoe that fits.